Best-fit workflows
Content approvals
Refund reviews
Vendor onboarding
Access and policy requests
From requirement to working tool
A practical four-step workflow
01
Model states
Define submitted, in review, approved, rejected, returned, and cancelled behavior.
02
Define decision context
Show reviewers the evidence and policy fields required for a consistent decision.
03
Restrict actions
Allow only valid transitions for each role and state.
04
Measure the flow
Track queue size, age, handoffs, rejection reasons, and resolution time.
Concrete example
What the finished workflow connects
- Trigger
- A refund request exceeds the automatic threshold
- Data
- Customer, order, payment, policy, request, and prior decisions
- Interface
- Reviewer queue and evidence panel
- Action
- Approve, reject, or return with a reason
Frequently asked questions
Can approvals start from a form?
Yes. Store the request as structured data, then route it into a role-specific review queue.
What prevents invalid state changes?
Use explicit transition rules, required fields, permissions, and confirmation steps around every action.
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Build the smallest working version
Connect one real source, validate one decision, and give the intended operator one useful action.
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